Twelo Terms and Conditions

These Terms and Conditions of Service (“Terms of Service”) govern your membership on and its associated mobile sites (the “Twelo Sites” or the “Sites”) and your purchases and use of products and services available through the Twelo Sites. The Twelo Sites are operated by Twelo Ltd. and/or its subsidiaries (collectively, “Twelo”). Your use of the Twelo Sites and these terms are also governed by the Website Terms of Use (“Terms of Use”), which are incorporated herein by

By establishing membership on the Twelo Sites, or purchasing or using products or services through the Twelo Sites, you acknowledge and agree as follows:


These Terms of Service have been executed and delivered by you and constitute a valid and binding agreement between you and Twelo, enforceable against you in accordance with their terms. You represent that you are (1) at least 18 years of age, (2) of legal age to form a binding contract, and (3) not a person barred from receiving services under United Kingdom law or other related jurisdiction.

You shall establish and use your membership on the Twelo Sites, and purchase and use the products and services available through the Twelo Sites, in strict compliance with these Terms of Service and all applicable laws, rules and regulations (collectively, “Laws”). All calls, emails and other communications between you and Twelo may be recorded.


A copy of the Privacy Notice that applies to the collection, use, disclosure and other processing of personal information by Twelo is located at

 You consent to any personal information we may obtain about you (either via the Twelo Sites, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Notice. Twelo may update its Privacy Notice from time to time, in its sole discretion, and post an updated version of the notice at the website address provided above.

  • Establishing a Membership

You may establish membership on the Twelo Sites. At a minimum, enrollment requires you to (1) indicate agreement to these Terms of Service, (2) provide contact information and identification details, and (3) submit any other required form of authentication required as part of the enrollment process, at Twelo’s sole discretion. You agree to accept responsibility for all activities that occur under your account or password. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account. We encourage you to review our Information Security Policy for information about some of the measures you may take to help protect your account, but we cannot guarantee that implementing such measures will ensure the security of the account or your information.

  • Use of Membership

You shall not use your Twelo membership for any purpose competitive to Twelo. You will notify Twelo immediately by emailing of any unauthorized use of your Twelo membership or the Twelo Sites known to you, whether by you or a third party.

  • Membership Termination

You may cancel your Twelo membership at any time by contacting Twelo customer support as specified on the “Contact Us” page on the Twelo Sites. Twelo may terminate your membership and refuse any and all current or future use of the Twelo Sites or other services, or any portion thereof, (1) in order to comply with applicable Law, (2) if you provide any information that Twelo determines, in its sole discretion, to be untrue, inaccurate, not current or incomplete (or if the information becomes untrue, inaccurate, not current or incomplete), (3) if Twelo determines, in its sole discretion, that you are using your Twelo membership in a manner not permitted by these Terms of Service or the Terms of Use, or (4) in other circumstances, as Twelo deems appropriate in its sole discretion. Please note that termination by you or Twelo of your Twelo membership may result in the termination of your memberships in Twelo’s affiliated websites.

  • Order Processing

Twelo may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product or service you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances Twelo deems appropriate in its sole discretion. Twelo also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. Twelo will either not charge you or refund the charges for orders that we do not process or cancel.

  • Return Policy

Twelo accepts returns on certain merchandise on a case-by-case basis. For Twelo‘s Return Policy, which may change from time to time, please click

  • Product and Service Descriptions

Twelo attempts to provide accurate descriptions of products and services on the Twelo Sites. Twelo does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free. If a product or service offered on the Twelo Sites is not as described, your sole remedy is to return the item, as specified in these Terms & Conditions.

  • Pricing Information

Twelo strives to provide accurate pricing information regarding the products and services available on the Twelo Sites. We cannot, however, insure against pricing errors. Twelo reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the site as a result of an error. If this occurs, Twelo will notify you by email. In addition, Twelo reserves the right, at its sole discretion, to correct any error in the stated full retail price.

  • Product and Service Availability

The Twelo Sites may contain information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be despatched immediately after you place your order. Unfortunately, Twelo cannot guarantee that an item listed as “in stock” will actually despatch immediately, as inventory can change significantly from day-to-day. In rare cases, a product or service offering may be in stock when a customer places the order, and sold out by the time Twelo attempts to process the order. Should this happen, Twelo will notify you by email. If Twelo determines that a product or service you wish to purchase is no longer available, the item will be cancelled from your order. Twelo will notify you by email and delete the item from the Twelo Site.

  • Delivery

Click for our policy regarding delivery, which may change from time to time.


Twelo may offer members the ability to earn credits or discounts ("Referall Credits") toward future purchases on the Twelo Sites when they invite friends to become members of a Twelo Site and those friends make a qualifying purchase within six (3) months of the invitation sent through an authorized Twelo invitation channel (e.g. an invitation sent through Twelo's website, Facebook or another social media channel supported by Twelo). You may only earn Referral Credits via Twelo’s authorized member invite mechanisms. Referrals outside of Twelo authorized channels will not result in any Referral Credit. You understand that Referral Credits are not transferable, may not be auctioned, bartered or sold, may not be pooled with other members, and expire six (3) months after issuance. You will only receive Referral Credit for the first qualifying purchase made by a friend who makes his or her first purchase on the Twelo Sites as a result of an invite from you via a Twelo authorized channel. If your friend does not follow the directions in the invite email or other valid invite mechanism to accept the invitation, you may not receive Referral Credit, and Twelo will have no liability to you for your friend’s failure to follow directions.

You agree that having multiple Twelo accounts is a violation of these Terms and Conditions and that sending invites to alternate email addresses or accounts or otherwise attempting to circumvent Twelo's referral credit program system may, without limiting any other Twelo rights or remedies, result in forfeiture of your membership and all Referral Credits in your account. Twelo reserves the right to void referrals and Referral Credits earned if we suspect that the referrals or Referral Credits were earned in a fraudulent manner, in a manner that violates these Terms and Conditions or in a manner otherwise not intended by Twelo. You must not conduct your own promotion in connection with our referral credit program. You may not engage in any promotional, marketing, or other advertising activities on behalf of Twelo, including by using any trademarks of Twelo. 

Referral Credits will appear in your account within approximately 24 hours after one of your qualifying invitees makes his or her qualifying purchase and that purchase is shipped. Purchase of a Gift Card is not a qualifying purchase. Referral Credits earned via Twelo may only be used on the Twelo Sites or and may not be used toward the purchase of a Gift Card or on any other website affiliated with Twelo.

The referral credit program is void where prohibited by law. Twelo reserves the right to modify or terminate the referral credit program at any time, although Referral Credits accrued shall be valid for six (6) months from the date of posting. Should there be any tax liability for the accumulation and/or use of Referral Credits, such taxes are the sole responsibility of the participant. You understand that your account may not accurately reflect the Referral Credits you have actually earned. Twelo will have no liability for any errors displayed in your account.


.  Gift Cards and their use, including provisions regarding loss, are subject to the Gift Card Terms and Conditions located here, as well as the Terms of Use and Privacy Notice. If you need assistance with respect to a Gift Card, please call Twelo customer support on 0000000000 or email


To the extent required by law, Twelo posts on each relevant product web page on the Twelo Sites for any food products (1) the nutritional information regarding the product, and (2) the product’s expiration date.


These Terms of Service constitute the entire agreement of between you and Twelo regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms of Service. In the event there is a conflict between these Terms of Service and the Terms of Use with respect to the matters herein, these Terms of Service will control.


If any provision of these Terms of Service enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and such provision shall be deemed to be restated to reflect the parties’ original intentions as nearly as possible in accordance with applicable laws.


You acknowledge and agree that Twelo may, in its sole discretion, modify, add or remove any portion of these Terms of Service at any time and in any manner, including the terms of Twelo membership, by posting revised Terms of Service on the Site. You may not amend or modify these Terms of Service under any circumstances. The current version of these Terms of Service is available at It is your responsibility to check periodically for any changes we make to the Terms of Service. Your continued use of this Site after any changes to the Terms of Service means you accept the changes.


Notwithstanding the expiration or earlier termination of your Twelo membership, or any general legal principles to the contrary, any provision of these Terms of Service that impose or contemplate continuing obligations or rights of a party will survive expiration or termination of these Terms of Service.




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